Internal Marketing and Performance Surveys of India Call Centres, 2007-2009


Creators: Nudhwar, Pawan and Malhotra, Neeru
Keywords: Age, Call Centres, Customer Service, Employment, Incentives, Job Changing, Job Satisfaction, Motivation, Performance, Repetitive Work, Wages, Aspiration, Career Development, Delhi, Fringe Benefits, India, Job Evalutation, Managerial Characteristics, Mumbai, Promotion (Job), Satisfaction, Working Conditions, Bangalore, Career, Employment History, Gender, In-Service Training, Job Requirements, Managers, Occupational Training, Telephone Help Lines
Divisions: College of Business and Social Sciences > Aston Business School > Work and Organisation
Funders: Economic and Social research Council
Projects: HRM Systems, Internal Marketing and Performance in Indian Call Centres
Grant number: RES-000-22-1876
Data Publisher: UK Data Archive
Date Made Available: 29 July 2010
Collection period:
January 2007June 2009
Data Collection and Processing Methods: Postal survey
Identification Number:


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